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Store Policy

Customer Care

At The Posh Box (http://www.soposhbox.com), we are deeply committed to providing exceptional customer care to every pet parent and their furry companions. Your satisfaction and the well-being of your pets are our top priorities. With this in mind, we have crafted our customer care statement to reflect our dedication to serving you:

1. **Responsive Support:** Our team of dedicated customer care representatives is available to assist you with any inquiries, concerns, or feedback you may have. Whether you reach out via email, phone, or live chat, we promise prompt and personalized assistance.

2. **Pet-Centric Solutions:** We understand that every pet is unique, and so are their needs. Our knowledgeable staff is trained to provide tailored solutions and recommendations to ensure that your pet's experience with our subscription box exceeds expectations.

3. **Transparency and Open Communication:** We believe in transparent communication every step of the way. From subscription details to shipping updates, we strive to keep you informed and empowered to make the best choices for your pet.

4. **Quality Assurance:** The products curated for our subscription boxes undergo rigorous quality checks to meet our high standards. If you ever receive a product that doesn't meet your expectations, we're here to make it right.

5. **Continuous Improvement:** We are committed to continuously improving our services based on your feedback. Your input helps us enhance our offerings and ensure that we're delivering the best possible experience for you and your pet.

6. **Community Engagement:** We're more than just a subscription box service – we're a community of pet lovers. Connect with us on social media, join our forums, and participate in events to share your experiences and engage with fellow pet parents.

7. **Pet Happiness Guarantee:** Your pet's happiness is our ultimate goal. If for any reason you or your pet aren't completely satisfied with our subscription box, please don't hesitate to reach out. We'll do everything we can to make it right and ensure you and your pet are delighted with your PetBox experience.

 

We Thank you so much  for choosing The Posh Box (http://www.soposhbox.com) as your partner in providing the best for your furry family members. We look forward to serving you and your pets with care, compassion, and dedication.

 

Sincerely,


Your Posh Box Team

Privacy & Safety 

At The Posh Box, we are committed to protecting the privacy and security of our customers' personal information. This Privacy Statement outlines how we collect, use, disclose, and protect the information gathered through our website and subscription services.

1. Information Collection:

  • Personal Information: We may collect personal information such as name, email address, mailing address, and payment details when you subscribe to our services, make a purchase, or interact with our website.

  • Usage Data: We may collect non-personal information about how you interact with our website, including your IP address, browser type, pages visited, and referring website.

2. Use of Information:

  • We use the information collected to provide and personalize our services, process transactions, communicate with you about your subscription, and improve our website and offerings.

  • We may also use your information to send promotional emails, newsletters, or special offers if you have opted in to receive such communications.

3. Information Sharing:

  • We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted service providers who assist us in operating our website, conducting business, or servicing you.

  • We may also disclose your information when required by law or to protect our rights, property, or safety, or that of others.

4. Cookies and Tracking:

  • Our website may use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content.

  • You can choose to disable cookies through your browser settings, although this may limit certain features of our website.

5. Third-Party Links:

  • Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of these third parties before providing any personal information.

6. Data Security:

  • We implement appropriate security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information.

  • However, no method of transmission over the internet or electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

7. Children's Privacy:

  • Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will promptly remove such information from our records.

8. Updates to Privacy Policy:

  • We reserve the right to update or modify this Privacy Statement at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this Privacy Statement periodically for any updates.

9. Contact Us:

  • If you have any questions or concerns about our Privacy Statement or the handling of your personal information, please contact us at soposhbox@gmail.com.

By using our website and services, you consent to the collection and use of your information as described in this Privacy Statement.

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